Jazzy Spins Casino FAQ: Licensing, Safety and Account Questions Explained

Yes. The casino operates under a UKGC remote licence and uses 128-bit SSL encryption plus TLS to protect all connections. Game fairness is certified by eCOGRA. Age and identity verification is mandatory before any withdrawal, and all player activity is monitored in line with UKGC requirements.

Jazzy Spins is operated by ProgressPlay Limited, a Malta-based company (registration C58305, active since 2012). The casino launched in 2019 originally on the Dragonfish platform under the 888 brand, then migrated to the ProgressPlay platform in May 2024.

Jazzy Spins holds a UK Gambling Commission licence and targets UK residents only. GBP is the primary account currency. If you are based outside the UK, you will not be able to open an account.

KYC verification is required before your first withdrawal. You will need to submit a government-issued photo ID (passport, driving licence or national ID card), proof of address dated within 3 months (utility bill or bank statement), and proof of payment method (card photo or e-wallet screenshot). Verification typically takes 24 to 72 hours. Completing KYC immediately after registration avoids delays when you request a withdrawal.

New players can claim a no-deposit bonus of 5 GBP after verifying a debit card at registration. The first deposit bonus is 110% match up to 50 GBP plus 50 free spins on The Paying Piano Club slot. Minimum deposit is 10 GBP. From 19 January 2026, UKGC rules cap wagering requirements at 10x the bonus amount. The bonus is valid for 30 days and free spins expire after 7 days. Deposits via Skrill and Neteller do not qualify for the bonus.

The catalogue contains over 4,000 games from more than 25 providers including NetEnt, Pragmatic Play, Play'n GO, Evolution, Blueprint Gaming, Big Time Gaming, Eyecon, Yggdrasil and others. Categories include slots, live casino, jackpots, Slingo, table games, scratch cards and bingo. The live casino section - added after the 2024 platform migration - features Evolution and Playtech titles including Live Roulette, Live Blackjack and Live Blackjack VIP.

Accepted deposit methods include Visa, Mastercard, PayPal, Apple Pay, Trustly, Neteller, Skrill, PaysafeCard, Neosurf, Payz, Astropay, MuchBetter, Pay by Mobile and Pay by Bank. Credit cards are blocked under UKGC rules. Neteller and Skrill may be restricted for UK accounts - check the cashier after login. Minimum deposit is 10 GBP for most methods. Mobile billing carries a 15% fee.

After submitting a withdrawal request, processing takes around 1 working day. Debit cards take 3 to 7 working days after processing. PayPal and Trustly typically clear within 3 working days. Bank transfers can take 4 to 10 working days. Minimum withdrawal is 5 GBP (50 GBP for bank transfer). A fee of 1% applies, capped at 3 GBP. Mastercard is not available for withdrawals due to card network restrictions. Withdrawals are made via the same method used for the deposit.

Jazzy Spins provides daily, weekly and monthly deposit limits, wagering limits, loss limits, session time limits, Reality Check reminders, time-out periods and full self-exclusion. The casino is integrated with GamStop and works with GamCare and Gamban. Direct links to GamCare, Gamblers Anonymous and BetBlocker are available in the Responsible Gambling section.

There is no dedicated native app for iOS or Android. The site is fully optimised for mobile browsers on iPhone, iPad and Android devices. All games, the cashier, bonuses and the Jazz Club loyalty section work via the browser without downloading anything. You can add a shortcut to your home screen for quicker access.

Jazz Club is a seven-level mission-based rewards programme. Players earn points by completing in-game missions and can redeem them in the Rewards Store for free spins, deposit bonuses and cashback. Higher tiers unlock daily free spins, weekly real-money cashback, tournament access and birthday bonuses. Progress and badges are visible via the trophy icon in the desktop interface or through the mobile menu.

Live chat is available on the site and is the fastest channel. Phone support is available at 0800 018 3307 (free for UK callers) from 10:00 to 02:00 daily. International callers can dial +44 800 018 3307. Email support is available at [email protected] with a response time of up to 72 hours. When contacting support, include your registered name, date of birth and a clear description of the issue.